Students & teachers
Make admin changes to student and teacher accounts.
By Cherry1 author9 articles
- Recover deleted accountsThis article explains how teacher or student accounts that have been previously deleted can be recovered.
- Unable to create account as it already existsFollow the guidance in this article if you are trying to create a new teacher or student account but receive the message that they already exist on the system.
- Raw Data Report email not being sent to teacherFollow this guidance if the raw data report is not being sent to a teacher's email address.
- Student unable to log in via single sign onFollow these steps if the SSO works for all students except some, or if the affected students receive the error 'Matching GCSEPod Account Not Found'.
- Teacher unable to log inFollow these steps to resolve the issue of a teacher not being able to log in.
- Unable to share pods on Google ClassroomFollow these steps if you are trying to share pods to Google Classroom but receive the error 'You haven't joined any courses'.
- Office 365 single sign on permission issueFollow these steps if students receive an error related to administrator permissions when logging in with Office 365 SSO.
- Missing student accountFollow this guidance if one or several student accounts are missing from Access GCSEPod even though they've been added to the school's MIS.
- Set up single sign on (SSO)Single sign on for teachers and students can be set up by following the steps in this article.