Admin & troubleshooting
Manage student and teacher accounts and configure admin settings.
By Cherry1 author15 articles
Students & teachers
Make admin changes to student and teacher accounts.
- Recover deleted accountsThis article explains how teacher or student accounts that have been previously deleted can be recovered.
- Unable to create account as it already existsFollow the guidance in this article if you are trying to create a new teacher or student account but receive the message that they already exist on the system.
- Raw Data Report email not being sent to teacherFollow this guidance if the raw data report is not being sent to a teacher's email address.
- Student unable to log in via single sign onFollow these steps if the SSO works for all students except some, or if the affected students receive the error 'Matching GCSEPod Account Not Found'.
- Teacher unable to log inFollow these steps to resolve the issue of a teacher not being able to log in.
- Unable to share pods on Google ClassroomFollow these steps if you are trying to share pods to Google Classroom but receive the error 'You haven't joined any courses'.
- Office 365 single sign on permission issueFollow these steps if students receive an error related to administrator permissions when logging in with Office 365 SSO.
- Missing student accountFollow this guidance if one or several student accounts are missing from Access GCSEPod even though they've been added to the school's MIS.
- Set up single sign on (SSO)Single sign on for teachers and students can be set up by following the steps in this article.
System settings
Make admin changes to the system.
- Have You Updated or Changed Your Servers or MIS?As schools prepare for the new academic year, it's important to review any IT infrastructure changes that may have taken place over the summer holidays.
- Switch from using Groupcall XoD to WondeFollow these steps if you would like to start using Wonde to sync data to Access GCSEPod rather than Groupcall XoD.
- Emails changed in the MIS are incorrect on GCSEPodFollow this guidance if email addresses have been amended in the MIS but the changes are not reflected in Access GCSEPod.
- Pods not playingThis article provides the URLs that need to be whitelisted if pods are not playing in school or are displayed as a blank screen.
- Change of MISTake these steps once your school has migrated to a different MIS to ensure accounts get synced correctly.
- Clear your browser's cacheYou can clear your browser's cache by following these steps.