Admin & Troubleshooting
Resolve issues with student or teacher accounts and manage admin settings.
By Cherry and 2 others3 authors16 articles
- Set up single sign on (SSO)Single sign on for teachers and students can be set up by following the steps in this article.
- Missing student accountFollow this guidance if one or several student accounts are missing from Access GCSEPod even though they've been added to the school's MIS.
- Office 365 single sign on permission issueFollow these steps if students receive an error related to administrator permissions when logging in with Office 365 SSO.
- Clear your browser's cacheYou can clear your browser's cache by following these steps.
- Unable to share pods on Google ClassroomFollow these steps if you are trying to share pods to Google Classroom but receive the error 'You haven't joined any courses'.
- Teacher unable to log inFollow these steps to resolve the issue of a teacher not being able to log in.
- Change of MISTake these steps once your school has migrated to a different MIS to ensure accounts get synced correctly.
- Student unable to log in via single sign onFollow these steps if the SSO works for all students except some, or if the affected students receive the error 'Matching GCSEPod Account Not Found'.
- Pods not playingThis article provides the URLs that need to be whitelisted if pods are not playing in school or are displayed as a blank screen.
- Emails changed in the MIS are incorrect on GCSEPodFollow this guidance if email addresses have been amended in the MIS but the changes are not reflected in Access GCSEPod.
- Raw Data Report email not being sent to teacherFollow this guidance if the raw data report is not being sent to a teacher's email address.
- Switch from using Groupcall XoD to WondeFollow these steps if you would like to start using Wonde to sync data to Access GCSEPod rather than Groupcall XoD.
- Unable to create account as it already existsFollow the guidance in this article if you are trying to create a new teacher or student account but receive the message that they already exist on the system.
- Recover deleted accountsThis article explains how teacher or student accounts that have been previously deleted can be recovered.
- Error: 'Signing in to this application requires an active Access Education account'Follow these steps if a teacher receives the error 'Signing in to this application requires an active Access Education account' when trying to log in.
- Have You Updated or Changed Your Servers or MIS?As schools prepare for the new academic year, it's important to review any IT infrastructure changes that may have taken place over the summer holidays.